OakWood Care Home Org ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, and your rights under UK data protection law.
1. Who We Are
The data controller responsible for your personal data is oakwoodcarehomeorg, operating the OakWood Care Home Org platform. For privacy enquiries, contact us at info@oakwoodcarehomeorg.
2. Information We Collect
We may collect the following types of information:
- Account information: name, email address, and password when you register
- Enquiry data: messages and details you submit through contact or provider enquiry forms
- Reviews: content you post about care providers, including ratings and comments
- Usage data: pages visited, search queries, device type, browser, and IP address
- Provider data: business details submitted by care providers listing on the Platform
3. How We Use Your Information
We use personal data to:
- Provide and improve our care directory services
- Process account registrations and respond to enquiries
- Display and moderate reviews and provider listings
- Send service-related communications (such as account updates)
- Analyse usage to improve the Platform experience
- Comply with legal obligations and protect against fraud or misuse
4. Legal Basis for Processing
Under UK GDPR, we process personal data on the following bases:
- Contract: to provide services you have requested
- Legitimate interests: to operate, secure, and improve the Platform
- Consent: where you have given clear permission (e.g. marketing emails)
- Legal obligation: where required by applicable law
5. Sharing Your Information
We do not sell your personal data. We may share information with:
- Care providers when you submit an enquiry through their profile
- Trusted service providers who help us operate the Platform (e.g. hosting, analytics)
- Regulatory or law enforcement bodies when legally required
All third parties are required to handle your data securely and only for specified purposes.
6. Cookies & Tracking
We use cookies and similar technologies to remember your preferences, keep you signed in, and understand how visitors use the Platform. You can manage cookie preferences through your browser settings. Some features may not function correctly if cookies are disabled.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Account data is kept while your account is active and for a reasonable period afterwards. Enquiry and review data may be retained to maintain platform integrity.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
9. Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data in certain circumstances
- Object to or restrict certain processing
- Request data portability where applicable
- Withdraw consent at any time where processing is consent-based
To exercise any of these rights, email us at info@oakwoodcarehomeorg. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
10. Children's Privacy
The Platform is not intended for children under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
12. Contact Us
For privacy-related questions or requests, contact our team: